Microsoft's state of the art ERP solution Dynamics 365 finance and operations comes with rich functionalities and capabilities for modern day businesses. Many of customers who have invested in this ERP do not understand full potentials of their product and thereby either cannot scale up their ERP to meet changing business requirements or pay heavily for building customizations / modifications which can risk future scalability of their product. There can be many reasons for this unawareness:
Focused implementation approach - usually focuses on the scope of implementation and thereby all other areas within ERP are usually untouched and thereby clients are not made aware of the existing capabilities and features within their product.
Limited time - On an average IT teams of clients / end users are focused towards managing day to day BAU operations and thereby have limited time to learn and upgrade skills and their overall knowledge beyond modules / options implemented in their organization.
New releases - Microsoft releases a considerable long list of fixes and new features annually. Details of those releases can be directly sourced from Microsoft website as well as through partner network. However many a times it is difficult for the business team members to understand exact impact of such releases and they have limited capacity to follow those updates.
Cost of knowledge - Usually sessions with Microsoft partners are expensive and depending on contractual agreements may reduce availability of support hours etc. Thereby some clients try to reduce those interactions,
Quality of support resources - Many a times support requests are handled by much junior / fresh employees. Many a times, lack of experience makes it difficult for them to provide right solutions. It also delays resolution of simple support tasks beyond a reasonable time frame for clients.
At Ojas business systems, we are a team of experienced consultants and developers who are specialists in various areas (modules) of Microsoft Dynamics 365 Finance & Operations and thereby we are able to address your support requests and action them much faster than current industry timeframes. We are proud that our customers have witnessed this great shift in response to their post implementation support needs.
Please visit our website https://www.ojasbusinesssystems.com and Linked In page to know more about our service offerings.
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